Privacy Policy

1. Information We Collect

When you register or use our services, we collect the following types of information:

• Full name, email address, phone number, and country of residence.
• Payment details (processed securely through our payment providers — we do not store card data).
• Device information, IP address, browser type, and usage behavior.
• Course enrollment history and progress data.
• Communications you send us through contact forms or support channels.

2. How We Use Your Information

We use the collected data for the following purposes:

• To create and manage your account and course enrollments.
• To process payments and send transaction confirmations.
• To deliver course content and track your learning progress.
• To send important service updates, announcements, and support responses.
• To improve our platform's content, performance, and user experience.
• To comply with legal obligations and prevent fraudulent activity.

3. Sharing Data with Third-Party Course Hosting Academies

Some of our educational programs are hosted in partnership with third-party academic platforms and institutes. When you enroll in a course hosted by a partner academy, your relevant personal and enrollment data — including your name, email address, phone number, and enrollment status — will be shared with that academy to enable your access and learning experience.

• Partner academies include, but are not limited to: Dr. Al-Matary Academy and other affiliated medical education platforms.
• Each partner academy operates under its own privacy policy and data protection standards.
• We only share the minimum data necessary for enrollment and course delivery.
• By enrolling in any course, you explicitly consent to this data sharing with the relevant hosting academy.
• You may contact us at any time to inquire which specific academy your data has been shared with.

4. Payment Processors

Payments are processed through secure third-party payment gateways. These processors receive only the data necessary to complete your transaction and are bound by their own privacy and security standards. We do not store your full payment card details on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• All data is transmitted over encrypted HTTPS connections.
• Access to personal data is restricted to authorized personnel only.
• We conduct regular security reviews of our systems and processes.
• Despite our efforts, no system is completely secure — we encourage you to use strong, unique passwords.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our platform.

• Essential cookies: required for the platform to function correctly.
• Analytics cookies: help us understand how users interact with our content.
• Preference cookies: remember your language and display settings.
• You can manage cookie preferences through your browser settings, though some features may be affected.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you.
• Right to correction: request correction of inaccurate or incomplete data.
• Right to deletion: request erasure of your personal data, subject to legal requirements.
• Right to object: object to certain types of data processing.
• Right to data portability: receive your data in a structured, machine-readable format.
• To exercise any of these rights, contact us at info@allbyemam.com.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services. Upon account deletion, your data is removed within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact us at: info@allbyemam.com or reach us by phone at +20 155 676 8612.